| about the mess - related to "jumpline.com" |
After much planning, we upgraded several hundred websites to the new hosting platform. This upgrade allowed us to uncover potential issues and set a realistic timeline for the entire upgrade process. At this time, we planned to begin the upgrade process with 10% of our hosted domains being upgraded on March 9, 2002, and continue with approx. 10-15% per week until the process is completed. This plan would allow us to address issues as we became aware of them, improving the support process for each upgrade.
February 7, 2002 !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
We received notification from our previous network provider (Alabanza) that our contract would be terminated on or before March 7, 2002.
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This news was very unexpected (WOW!! - comment by habby.net), forcing us to expedite our schedule to ensure that all of our hosted accounts were moved before our servers were ‘unplugged’.
Read the Letter: http://jumpline.com/press_releases/letter.htm
March 5- March 7, 2002
The upgrade of all of our hosted accounts began on the evening of March 5th and concluded on March 7th.
Due to the timeline for this entire process, we were not able to do everything as we would have liked. We realize that some of you may still have technical issues which need to be resolved due to the upgrade. I want to assure you that we have been, and will continue to be working around the clock to resolve any and all outstanding technical issues as quickly as possible.
Our entire staff at Jumpline.com, along with the numerous consultants we have on site from Sphera, would like to thank you for your continued support and patience as we continue our efforts to improve your hosting experience. I personally apologize for not contacting you earlier with information relating to the upgrade, but with the possibility of having our service disrupted before we were ready with an alternative solution, we had to keep all correspondence related to the upgrade very quiet until we were ready to make the move.
I hope that this will help to address many of your questions regarding the upgrade process. I apologize for not providing this information to you earlier. Hopefully you will see this as our desire to openly communicate the current situation with you, and will allow you to feel more comfortable knowing that we are still here, and working harder than ever to assist you in resolving any outstanding issues.
I thank you for your time,
Sincerely,
Jason A. Beyke
Director of Operations
Jumpline.com
submitted by RAY
· 19-03-2002 |
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